Contact

One small team, and we answer our own email. No ticket queue, no bot.

Reach us

Email: topbackup77@gmail.com
Phone: +1 (530) 863-1458
Open: Monday to Friday, 8:00 AM to 6:00 PM ET

How fast

Most emails are answered the same working day, and everything inside two. Anything that arrives over a weekend gets picked up Monday morning.

Make it quick for both of us

Writing about an order that already exists? Put the order number in the first line. Something arrived damaged? Attach the photographs straight away rather than waiting for us to ask.

Before you write

Delivery timings live in our Shipping Policy, and returns, cancellations and damaged items are covered in the Refund Policy.

Postal address

Shirosuki
88 E San Carlos St, Unit 1208
San Jose, CA 95112
United States

Correspondence only. Please don't post returns here before speaking to us, or we can't track them.