Shipping policy

Everything below applies to orders placed on shirosuki.com. We sell and ship inside the United States only.

Cost

Shipping is included in the price you see. There is no separate delivery charge at checkout and no order minimum. We do not ship outside the US, and we cannot deliver to freight forwarders.

Getting your order out the door

We pick, check and pack Monday through Friday, and most orders leave us the same or the next working day. Anything ordered over a weekend or a public holiday starts on the next working day. If we spot a problem with an item while packing it, we hold the order and email you rather than send something we would not want to receive ourselves.

Time in transit

Allow two to five working days from the day you order to the day it arrives. Severe weather, holiday backlogs and carrier congestion can add to that, and none of them are things we control. If your order runs past that window, email us and we will chase the carrier for you.

Following your parcel

A tracking link goes out by email the moment your parcel leaves us. Give the carrier a day or two to scan it in before worrying about a link that looks stuck. Orders with more than one item are sometimes split across parcels and may land on different days.

When a parcel goes missing

If tracking says delivered and nothing is there, check with anyone else at the address and look wherever couriers usually leave things. Still nothing after 24 hours? Email us and we will open a trace with the carrier and sort it out.

Talk to us

Email topbackup77@gmail.com or call +1 (530) 863-1458, weekdays 8:00 AM to 6:00 PM ET. Quote your order number and you will get a faster answer.